Student Inquiry Management (FSIM)

Our higher education enrollment management system is Fiscots’ proprietary student admission software for college and university.

FSIM includes the ability to:

• Record, update, track and provide ‘follow up’ reminders for issues raised by students through a Ticketing (“Cases”) system.
• Store reference documents and FAQs in the College ‘knowledge base’.
• Generate “Cases” by recording and classifying issues in categories

Process “Cases” in a systematic method which will lead to a quicker resolution for students and staff.

Features:

• Case Configuration: which involves category setup, case process setup and knowledge articles.
• Case Management: where the case is recorded and matched to knowledge articles and case process articles.
• Case Reporting: is the third and final stage which generates a report of unresolved cases, percentage of resolved cases by semester, average time to resolve the cases and resolved cases per advisor.